Day 1: identity, awareness, mindset, ownership, and standards
Group Development · Establish the standard
TTA Onsite
A two-day onsite engagement that strengthens technician identity, confidence, communication, professionalism, and real-world service-call performance.
Start a Fit ConversationExplore the onsite pathway
Choose how far you want to carry the work.
Want to see the next level? TTA Onsite Plus adds a third day to connect company KPIs to field behaviors and align technicians, dispatch, and leadership.
Structure2 consecutive onsite days · Up to 15 participants
CohortUp to 15 participants
Investment planningQuoted for your companyOpen the breakeven calculator
Who it’s for
Built for a specific development need.
- Companies that want a consistent in-home service process
- Technicians who need greater confidence, ownership, and professional presence
- Teams improving customer communication without pressure-based selling
Program structure
How the work is carried into practice.
2 consecutive onsite days · Up to 15 participants
Day 2: customer awareness, ethical influence, and the TRUSTED Process
Guided discussion, service scenarios, and role-play
Core focus
What the engagement develops.
- Clarify the technician’s personal and professional Why
- Create the identity and standards of the service professional they want to become
- Strengthen ownership, focus, and emotional state
- Listen to understand and ask stronger questions
- Apply the full TRUSTED Process to real service-call situations
Included
Materials and support
- Trusted Technician Workbook for every participant
- Guided exercises, service scenarios, and role-play
- Standard continental-U.S. shipping to one company address
What this produces
Observable direction
- A repeatable process for professional service calls
- Stronger technician confidence and ownership
- Better communication and customer understanding
- A service standard the company can coach and reinforce
Investment planning
Quoted around the company’s final scope.
Use the organization calculator to model the revenue required to recover the full training investment.
Travel and participant terms
Airfare, hotel, and local transportation are quoted separately. The engagement includes one cohort of up to 15 participants; larger groups require a second cohort or custom scope.
Open Cost CalculatorsStart with fit