Rely on technical knowledge and personal instinct.
Trusted Technician Academy
Technical skill earns the call. Trust earns the customer.
TTA helps home-service technicians build the confidence, communication, professionalism, and ethical influence required to serve people at a higher level.
Built for the moment technical expertise meets the customer experience.
The shift
The service call changes when the technician does.
Create clarity, confidence, and a professional experience the customer can feel.
The work begins within the technician.
The TTA methodology
Seven stages. One complete service experience.
TRUSTED gives technicians a repeatable framework they can rely on—while leaving room to listen, think, and serve the person in front of them.
Tune Up
Prepare yourself and the call before you arrive.
Relate
Build rapport and put the customer at ease.
Understand
Explore, inspect, and diagnose the real need.
Share
Clearly explain findings and options.
Turn the Wrench
Perform the work with professionalism and skill.
Educate
Help the customer understand what was done and what matters next.
Depart
Wrap up cleanly, confirm clarity, and leave a lasting impression.
Process over guesswork
A standard technicians can use—and companies can coach.
Preparation, connection, diagnosis, explanation, workmanship, education, and closeout become one consistent experience.
Individual Development
Development for the person behind the uniform.
Build the foundation
TTA Core
12 weeks · 12 weekly 90-minute virtual sessionsAs low as$112/month*Explore programAdd feedback and awareness
TTA Advanced
12 weeks · 12 weekly 90-minute virtual sessionsAs low as$140/month*Explore programCoach inside the work
TTA Premier
16 weeks · 16 weekly 90-minute virtual sessionsAs low as$179/month*Explore program*Illustrative monthly payment uses the program or package price financed for 36 months at 25% APR and is rounded up to the nearest whole dollar. Financing through Affirm is subject to eligibility and lender approval; actual APR, term, and payment may vary.
Group Development
Shared language that reaches the field and the office.
Establish the standard
TTA Onsite
2 consecutive onsite days · Up to 15 participantsExplore packageAlign field and office
TTA Onsite Plus
3 consecutive onsite days · Up to 15 participantsExplore packageMake the standard last
TTA Onsite Premier
3 onsite days + 6 monthly 60-minute virtual sessionsExplore packageWhat’s the cost?
See the investment through your side of the decision.
Technicians can translate a personal investment into the weekly sales performance their compensation plan requires. Organizations can model the team revenue needed to break even.
Use the Breakeven CalculatorChoose your calculator
Technician compensation path
Organization breakeven path
Weekly and monthly targets
3-, 6-, 9-, or 12-month recovery
Use your actual quoted investment and operating numbers.In their own words
The work is best understood through the people it has touched.
Dominic Carr has been an incredible mentor and an important part of my growth throughout my plumbing career. I met Dominic early on as a service plumber, and his guidance, knowledge, and coaching helped me develop into a high-producing technician, ultimately allowing me to earn over six figures.
Dominic Carr · Founder · Operator · Coach
Built from real service responsibility.
Dominic founded Trusted Technician Academy after a career spanning frontline plumbing and HVAC service, sales, field supervision, service management, operations, business ownership, and executive leadership.
The work is practical because it was shaped inside real customer homes and the real pressure technicians face.
Meet Dominic CarrStart with fit